Burberry Services
At Burberry, we are committed to giving you the best experience possible. Whether you’re shopping from home or visiting one of our stores, we remain at your disposal and offer a range of services.
As we support efforts to prevent the spread of COVID-19, some of these services may be impacted in your region. For more information, please visit our COVID-19 FAQs page. In our stores, we are taking additional measures to ensure the health and safety of our customers. Learn more here.
A Personalised Shopping Experience
Book a personalised virtual or in-store appointment with one of our sales associates or connect with a member of the store team instantly during opening hours via the icon at the bottom right of your screen. Walk through our latest collections, get individualised styling and fit advice and much more.
Virtual Gifting and Styling Advice
Find the perfect gift for yourself or someone special with expert advice from our advisors.
Personalisation Services
Make your item your own – or create something unique for someone special – with our personalisation service.
Store Services
Make finding the right item easier by using our global network of Burberry stores.
Delivery Services
Receive and return your products easily, quickly and safely with our range of delivery options – including free eco-friendly gift packaging.
Product Aftercare
Extend the life of your Burberry item with our aftercare advice and services – including trench reproofing, bag repair and more.
Chat to Us
Get help, advice and give feedback online, by phone or via WhatsApp.