UK Contractors FAQs
Please use this guide to find answers to the most common queries regarding the Digital Sale.
In particular, please note that all individuals who have been invited to a Digital Burberry Employee Sale need to ensure that they have a Burberry.com account and that they log-in to this once access to the sale is granted.
1. all products offered in this Digital Employee Sale will include minor imperfections, such as scratches, tarnishing, or other minor markings and/or defects. These imperfections should not materially detract from the relevant product’s purpose; however ANY DEFECTS WILL NOT BE SHOWN ON THE RELEVANT PRODUCT PAGE. This will not affect your statutory rights; and
2. all employees who have been invited to a Digital Burberry Employee Sale need to ensure that they have a customer account with The Box (who will be hosting the Digital Burberry Employee Sale on Burberry’s behalf) by following the link posted on Yammer and that the email address used to register with The Box matches the email address shared by Guidant or your inviting Senior Manager
BEFORE THE SALE
Contractors must be working at Burberry in the UK at the time of the sale and meet one of the following criteria to be granted access to the employee sale:
Be contracted via Guidant;
A Burberry Senior Manager or above must request your access to shop by 23:59 on 3rd February. If this deadline is missed you will not be granted access to the sale. For the avoidance of doubt, a contractor cannot provide an approval for another contractor; AND
Created an account on The Box's Website by following this link no later than 23:59 on 3rd February (https://thebox-london.com/pages/employee-registration).
How will I know if I have been given access?
If you have successfully been given access to the sale, you will have met the above criteria and followed the instructions accordingly. Please contact UKDigitalEmployeeSale@burberry.com if you have any questions.
Where will I find the Terms and Conditions?
The Terms and Conditions of the sale can be found both the sale page and on UK ALL Yammer post relating to this sale. If you require a further copy, please contact the UKDigitalEmployeeSale@burberry.com
Do I need to complete an acknowledgement form in order to access the sale?
Yes, you will need to complete an acknowledgement form in order to access this sale. This will be to confirm, amongst other things, that you agree to comply with the terms and conditions applicable to the sale. You will not be able to access the sale without completing this form.
Can I invite friends and family to access the sale?
No. Contractors not permitted to invite friends and family to access the sale.
DURING THE SALE
How do I log into the Digital Burberry Employee Sale?
Links to the Digital Burberry Employee Sales hosted by The Box will be published on the UK All Yammer page and sent to you via email. Once the sale has launched, you will be able to shop by logging in using your email address. As detailed above, your email address must be correctly set up in your account with The Box in order to access the sale.
What product will be available during the Digital Burberry Employee Sale?
The product available in Digital Burberry Employee Sales varies from sale to sale.
How do I access the sale?
When you click on the sale link you will be directed to the sign in page for The Box. You must log in using your Burberry email address, once you have logged in and provided you are approved to shop, you will be directed to the sale page. Prices shown on the product pages are the final prices and any promotions will be shown at checkout.
It’s time of launch and the site isn’t live
We aim to launch at 10am however sometimes there may be unexpected delays. Please wait for notification that the sale is live. If you attempt to access the sale prior to the communication that the sale is live, you may block your own access for 30 minutes after it is live whilst your browser cache clears.
Others are browsing the site but I cannot access the page
This may either be due to you not having access or an error. If you believe you are eligible to access this sale, please contact UKDigitalEmployeeSale@burberry.com or read this FAQs document on how to access the sale correctly.
Why are items disappearing from my Shopping Basket?
Items in your Shopping Basket are not reserved. If items leave your Shopping Basket it means that they have sold out due to the high demand of the sale and velocity of orders.
I am trying to checkout but it’s not working
The first few hours are the busiest of the sale which causes delays at checkout. This is because many people attempt to buy a limited selection of stock. Please be patient and try again. If the issue persists please contact UKDigitalEmployeeSale@burberry.com .
Do you accept gift cards?
No, gift cards and e-gift cards are not accepted as payment.
Is there a limit to the number of products I can buy?
You may purchase a maximum of the following number of units per day. It is your own responsibility to ensure that you do not exceed these product limits. Full details can be found in the Terms and Conditions.
4 bags, including luggage
2 small accessories e.g. wallets, purses, cardholders
5 cashmere scarves
5 cotton or blended scarves
5 silk scarves
5 pairs of sunglasses
A maximum of 5 units of any other product available, regardless of size.
Is there a spending limit?
You may not spend more than £3,000 over the course of a Digital Burberry Employee Sale hosted by The Box. It is your own responsibility to ensure that you do not exceed this spending limit. Full details and the possible consequences of non-compliance can be found in the Terms and Conditions. The spend limit does not include shipping fees and does not take into account returns. For example, you cannot spend £3500 even if you plan to return £1000 worth of items.
Where can I get my items delivered?
You may only use one delivery address for the course of the Digital Burberry Employee Sale hosted by The Box. This address must be within the UK. Participants must not have purchases delivered to our office or store addresses and may not use the ‘Collect in store’ option.
What are the delivery options?
Purchases from Digital Burberry Employee Sales are only eligible for standard shipping. Every order will incur a £7 shipping charge, which will be displayed at checkout.
Can I request gift-wrapping?
Purchases from Digital Burberry Employee Sales are only eligible for standard packaging. Orders placed requesting gift wrapping will not be processed.
When will my order arrive?
Orders will take up to 14 days to be shipped.
The delivery window for all digital employee sale orders hosted by The Box is up to 14 days. Payment authorisation will be taken at the time of your order but, depending on your card provider, this may expire after 7 days. You must therefore ensure that your account contains sufficient funds so that we may successfully take payment when your order is shipped.
If the final payment attempt fails at shipping, you will be contacted by us to make payment. If you are unable to make payment, your order must be returned using the returns process set out below.
Why have I received an email to say my order, or part of my order, has been cancelled?
Due to the popularity of the Digital Burberry Employee Sales, products may become out of stock.
AFTER THE SALE
Can I track my order?
You will receive automated tracking information via email once your order has been shipped. Please refrain from contacting the Digital Burberry Employee Sale team for dedicated tracking information regarding your order, as no shipping update can be given.
I made a mistake with my order, who do I contact?
Other than cancelling your order, we are unable to make changes to orders once they have been placed.
Do you accept returns?
We hope you are happy with everything you buy at a Digital Burberry Employee Sale hosted by The Box, If you have any unwanted purchases, please notify UKDigitalEmployeeSale@burberry.com within 30 days of your product arriving that you want to make a return and then you will have a further 14 days to return the product.
How do I prepare my return?
Complete the paperwork that came with your order and indicate the item(s) that you wish to return. Please place the completed paperwork along with your unworn and unused purchases in the original box or suitable alternative packaging.
Print and affix the pre-prepared address label from the UK All Yammer group to the outside of the box, ensuring that all other addresses and labels are covered or removed.
If you cannot find the pre-prepared address label, please clearly address your package to: FAO : THE BOX Returns, Burberry, 1A Page Street, London, SW1P 4PQ.
How do I send my return?
Please use UPS to send any returns. Returns must be sent at your own expense. Please retain proof of postage. Should a full order be returned, the initial delivery cost will be reimbursed.
When will I get my refund?
Once your return has been processed, a refund to your original payment method will be issued within 14 working days. If you are returning a full order, your £7 delivery charge will also be reimbursed as part of your refund
Where is my return email confirmation?
Please allow 14 working days for your return to be processed. Once your return has been processed you will receive an email confirmation. Your refund will then be with you within 3-5 working days.
What should I do with my unwanted packaging?
The Digital Burberry Employee Sale team is dedicated to supporting our responsibility strategy, and the packaging used to send your order is often surplus from other parts of the business. Please reuse or recycle your unwanted packaging where possible.
There is damage to my delivery box and an item is missing and/or damaged.
Please take photos of the damage and report this to UKDigitalEmployeeSale@burberry.com. Please keep the original packaging as this is key to Burberry being able to raise a claim against UPS.
Please be advised that it is your responsibility to ensure that goods returned to us arrive at the relevant address safely and undamaged. We would therefore recommend that you use a trackable delivery method and retain a proof of your postage.
If you have any queries or require assistance, please email UKDigitalEmployeeSale@burberry.com.
If you still require assistance, please email UKDigitalEmployeeSale@burberry.com