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        • + - TRACK MY ORDER

          • When shipping your order, we will send a confirmation email with your tracking number to confirm that your order has been accepted.
          • If you have a registered account with Burberry, you may check the status of your order online. Visit My Account, sign in to your account and click the 'Order' tab.
          • Your order status may take up to one hour to update after your order has been placed.

        • + - SHIPPING DESTINATIONS, COSTS AND DELIVERY TIMES

          Please note that the delivery times in the table below are estimates and do not apply to Burberry pre-ordered or personalised items. An estimated shipping time for your order will be available to view on the checkout page before you confirm payment. Estimated delivery times are subject to the acceptance of your order and will be calculated from the date on which your order is placed, unless otherwise specified. Different terms and conditions may apply for different shipping destinations.

          If a shipping cost promotion is available the reduced shipping cost will be displayed at checkout.

          If you have a pre-ordered or personalised item, delivery times could take longer than stated in the table. Please refer to checkout for estimated delivery times.

          We are only able to deliver to the shipping address provided on your order. Changes are not permitted once your order has been placed.

          UK ONLY

          In certain circumstances if the first delivery attempt to your specified address in the UK fails, you may be notified by UPS that your order is available to collect from your local UPS Access Point location. Please follow the instructions on the card provided by UPS and contact customerservice@burberry.com if you require further information. The availability of this service is not guaranteed and is subject to restrictions.

          Please note: we do not deliver to freight forwarding addresses or PO Boxes.

          Please allow additional time for personalised items. An estimated delivery time for your order will be available to view in checkout.

          Please select your preferred shipping destination for shipping options, delivery times, shipping costs and all other information. Please note the applicable Terms & Conditions will depend on the shipping destination selected.

          SHIPPING DESTINATIONS



          • -
            Shipping OptionsCostShipping Information
            Collect-in-Store Free
            • Order before 7pm London time, Monday-Friday
            • Next day delivery Tuesday-Saturday
            • Please place your order by 22:00 (GMT) on 23 December to ensure that it arrives by 24 December.
            • Please note: Orders placed after the cut-off times or on weekends and public holidays will be processed on the following working day
            Same Day Delivery £12
            • Order before 5pm, Monday- Friday
            • Orders delivered within 4 hours of the order being placed
            • Only available in selected London postcodes. If Same Day Delivery is available for your post code, this option will be displayed at checkout after you enter your shipping address
            Express Free
            • 1 working day
            • Order before 7pm London time, Monday-Thursday
            • Next day delivery Monday-Friday between 9am and 5pm London time
            • Please note: Orders placed after the cut-off times or on weekends and public holidays will be processed on the following working day
            • Working days are Monday to Friday, excluding public holidays in the UK and your chosen shipping destination
            • All orders are shipped from the UK
            • Please allow additional time for personalised items. An estimated delivery time for your order will be available to view in checkout.
            • Please note: Orders placed after the cut-off times or on weekends and public holidays will be processed on the following working day

            POSTCODE EXCEPTIONS

            There are a small number of postcodes to which we cannot deliver within our usual delivery times. Please allow extra time for your order to arrive as stated in the table below:

            Please note: These postcodes are also not eligible for Saturday delivery.


            Postcode Delivery Time
            AB10-AB23, AB30-AB56, BT1-BT94, DD5-DD14, EH31-46, FK3-FK9, G63-84, IM1-IM99, IV1-IV63, KA1-KA26, KW1-KW17, KY8-KY16, ML7-ML12, PA20-PA78, PH3-PH50, SY3-SY25, TD2-TD14 2 working days
            PA29-PA31, PA62-PA72, PA74-PA75, PA80, TR21-TR25 3 working days
            KW11-KW14, PH36-PH38, PH41 4 working days
            HS1-HS9, KA27-KA28, KW15-KW17, PA41-PA61, PA73, PA76-PA78, PH42-PH44, ZE1-ZE3 5 working days

          Please note: We do not deliver to freight forwarding addresses or PO Boxes.

        • + - SHIPPING RESTRICTIONS

          Please note: we do not deliver to freight forwarding addresses or PO Boxes.

          Due to strict trading agreements and other restrictions, we are unable to ship the following items (indicated with an X) to certain locations. Please note that for locations marked with *, information on shipping restrictions relating to make-up and nail polish are noted below. We will notify you of any restrictions affecting your order at checkout. We are only able to deliver to the shipping address provided on your order, changes are not permitted once your order has been shipped. Please note that for locations marked with *, information on shipping restrictions relating to make-up and nail polish are noted below. We will notify you of any restrictions affecting your order at checkout. We are only able to deliver to the shipping address provided on your order, changes are not permitted once your order has been placed.

          Delivery locations Make-up Fragrance/Nail polish Exotic skins Furs
          Australia X X
          Bulgaria X
          Canada X
          Cyprus X
          Estonia X
          Hong Kong S.A.R. X
          Japan X X
          Kuwait X X
          Latvia X
          Lithuania X
          Macau S.A.R. X X
          Malaysia X
          Malta X
          Qatar X X
          Romania X
          Russia X X
          Singapore X
          Slovakia X
          Slovenia X
          South Korea X
          Switzerland X
          Taiwan Area X X
          Turkey X X X
          UAE X X
          United States
          California and Delaware
          X
          US Military Bases (AFO/FPO) X X X X

          In addition there are restrictions on jewellery orders to Russia.

          We will notify you of any restrictions at checkout or before your order is shipped.

          We cannot ship fragrance and nail polish orders to Mallorca, Spain.

          It may not be possible to deliver fragrances and nail polish to restricted areas in South Korea, Taiwan Area, Japan, Malaysia and certain other locations.



        • + - COLLECT-IN-STORE

          You can now shop online at Burberry.com and on the Burberry app and collect your order in selected stores as early as the following day. Designed around your lifestyle, the complimentary delivery option also gives you the opportunity to experience our personal in-store customer service. Items can be collected at your convenience and can be returned using our free Returning your Purchase process.

          Beauty products and fragrances may arrive in store at different times as they cannot be shipped with other products.

          To find a store offering this service, select a location below. Please note, Collect-in-Store is only available in selected stores.


          • Select location
          • Select store

          Please note estimated delivery to the Burberry store will be:

          3-4 working days

          Please note collection times from the Burberry store will be:

          Next day (if ordered Monday - Friday before 3pm local time)
          Two working days (if ordered after 3pm local time Friday, at the weekend or on a public holiday)

          Please note estimated delivery to the Burberry store will be:

          3-5 working days

          Please note collection times from the Burberry store will be:

          Next day (if ordered Monday - Friday before 3pm local time)
          Two working days (if ordered after 3pm local time Friday, at the weekend or on a public holiday)

          Please note collection times from the Burberry store will be:

          Next day (if ordered Monday - Thursday before 15:00 local time)
          Two working days (if ordered after 15:00 local time Thursday, on Friday, at the weekend or on a public holiday)

          Please note estimated delivery to the Burberry store will be:

          1-5 working days

          Please note collection times from the Burberry store will be:

          Next day (if ordered Monday - Thursday before 3pm local time)
          Two working days (if ordered after 3pm local time Thursday, on Friday, at the weekend or on a public holiday)

          Please note collection times from the Burberry store will be:

          Next day (if ordered Monday - Friday before 3pm local time)
          Two working days (if ordered after 3pm local time Friday, at the weekend or on a public holiday)

          Please note collection times from the Burberry store will be:

          Next day (if ordered Monday - Friday before 3pm local time)
          Two working days (if ordered after 3pm local time Friday, at the weekend or on a public holiday)

          Please note collection times from the Burberry store will be:

          Next day (if ordered Monday - Thursday before 3pm local time)
          Two working days (if ordered after 3pm local time Thursday, on Friday, at the weekend or on a public holiday)

          Please note collection times from the Burberry store will be:

          Next day (if ordered Monday-Friday before 19:00 local time)
          Two working days (if ordered after 19:00 local time Friday, at the weekend or on a public holiday)

          Please note estimated delivery to the Burberry store will be:

          2-3 working days

          Please note collection times from the Burberry store will be:

          Next day (if ordered Monday - Thursday before 3pm local time)
          Two working days (if ordered after 3pm local time Thursday, on Friday, at the weekend or on a public holiday)

          Please note collection times from the Burberry store will be:

          Next day (if ordered Monday - Thursday before 3pm local time)
          Two working days (if ordered after 3pm local time Thursday, on Friday, at the weekend or on a public holiday)

          Please note estimated delivery to the Burberry store will be:

          3-4 working days

          Please note estimated delivery to the Burberry store will be:

          3-4 working days

          Please note estimated delivery to the Burberry store will be:

          4-6 working days

          Please note estimated delivery to the Burberry store will be:

          2-3 working days

          Please note estimated delivery to the Burberry store will be:

          2-3 working days

          Please note collection times from the Burberry store will be:

          Next day (if ordered Monday - Friday before 3pm local time)
          Two working days (if ordered after 3pm local time Friday, at the weekend or on a public holiday)

          Please note estimated delivery to the Burberry store will be:

          3-4 working days

          Please note estimated delivery to the Burberry store will be:

          2-3 working days

          Please note estimated delivery to the Burberry store will be:

          3-4 working days

          Please note collection times from the Burberry store will be:

          Next day (if ordered Monday - Friday before 5pm EST).
          Two working days (if ordered after 5pm EST Friday, at the weekend or on a federal holiday)

           

          To use this service, select the Collect-in-Store option at checkout and choose a store from the menu. If you are collecting your item in another country, please select ‘Shipping to a different country?’. You will then be redirected to the Burberry site in your chosen region to complete your order.

          Once your order has arrived in store you will receive a notification email inviting you to come in store to collect your purchase. We will keep your order in store for 10 days before it is returned and a full refund issued to you, unless your order includes pierced jewellery or a personalised item(s) that cannot be returned for an exchange or refund. This does not affect your statutory rights.

          When collecting your items, please ensure that you bring a copy of your order confirmation email, a state or government-issued photographic identification such as a driver's licence or passport, and if you have used a card, the card used to make the purchase. If you would like someone to collect the order on your behalf, please also provide your signed written permission in addition to the above.

          When collecting a Collect-in-Store order paid for using PayPal or UnionPay, please ensure you bring a copy of the order confirmation email and a state or government-issued identification, such as a driver's licence or passport. Unfortunately we are unable to release Collect-in-Store orders paid for by PayPal or UnionPay to a third party.



        For any further queries, please Contact Us.

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        Burberry Limited, Horseferry House, Horseferry Road, London, SW1P 2AW. Registered in England & Wales. Registered Company Number: 00162636

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