RUNWAY MADE TO ORDER
For the Prorsum Autumn/Winter 2013 runway show, Burberry introduced a complimentary personalisation service for coats and bags. Personalised products from the runway feature a bespoke engraved nameplate and the option to include new smart personalisation technology, allowing you to unlock unique digital content.
A selection of outerwear and accessories are available to order immediately after the show.
You will be able to order items from the collection immediately after the show until Sunday 3 March 2013.
All outerwear and bags from the runway collection can be personalised. It is not possible to personalise small accessories such as belts or iPad, iPhone and laptop cases.
Runway Made To Order pieces with smart personalisation features include:
1. Smart technology (Radio Frequency Identification, RFID) embedded in your product. When visiting the Burberry store at 121 Regent Street, London with your product, you will be able to unlock personalised digital content on smart mirrors which turn instantly to video screens.
2. A smart personalisation card, which unlocks personal digital content on a mobile phone.
Please note: If your mobile device does not support smart personalisation technology or you encounter any problems, please enter the four digit smart code on the back of your card into the entry field on screen.
This is unique to you and your product. It will include original sketches, runway footage, craftsmanship and the creation of your personalised nameplate.
No. Smart personalisation is an optional service. You will have been contacted by Burberry at the time of purchase to confirm if you would like to have personalisation.
This is a complimentary service.
You can opt to have a bespoke nameplate on its own without smart personalisation. However, to have smart personalisation you need to have a customised nameplate.
Unfortunately, it is not possible to personalise your item once it has been shipped.
In two ways:
1. When visiting the Burberry London flagship at 121 Regent Street with your product, the personalisation will be activated on selected large-scale mirrors, which turn instantly into screens playing your video.
2. When the smart personalisation card is used with your mobile phone.
The smart personalisation card can be found in the inside pocket of your product and will unlock the story on your mobile phone:
1. Go to story.Burberry.com on your phone
2. Hold the card with your thumb and forefinger, with your thumb over the circle as indicated
3. Holding your phone upright, place your card flat against the screen and guide it into place
If your mobile phone is not compatible with the experience, you can enter the four digit smart code found on the card into the entry fields on the screen to unlock the personalised content.
You can unlock your personalised story in our Burberry London flagship at 121 Regent Street by standing near one of the Burberry smart mirrors. Your item will automatically transform into a screen showing your personal video story. Please ask any of the in-store team for assistance.
Please note that the RFID technology will deactivate after your product has been dry-cleaned multiple times.
Yes. Please contact Customer Service to deactivate the technology within your product.
Smart personalisation contains a unique identification code that corresponds to your particular purchase. The associated content is stored securely on the Burberry server. Your personalised content will not be used by Burberry for any other purpose.
If this occurs, your personalised content could be unlocked by another person. However these items simply contain your name and no other personal data. If you lose your product or card, contact Customer Service who will be able to deactivate access to your personalised content.
Approved payment methods are debited on shipment of the order. However, your card may reflect the deduction of funds immediately upon placing the order.
We aim to ship your order within nine weeks from the end of Sunday 3 March 2013. Please note, international shipments or items containing exotic skins or fur are subject to strict controls by local customs authorities and as a result delays may occur for reasons outside of our control.
You will not be required to pay any import taxes or duties unless your chosen shipping destination is Qatar. If so, please see Shipping Destinations, Costs and Delivery Times for more information.
If you have not personalised your order, free returns are available within 30 days of shipping according to the conditions specified within Returns & Cancellations. Please follow the instructions in Returning Your Purchase. If you choose to personalise your order it will customised for you and returns or cancellations cannot be accepted.
If you have any queries or if we can be of any further assistance please do not hesitate to Contact Us.
Go to My Burberry and sign into your account using your email address and password. Click 'Account Details' and update, remember to 'Save Changes'. For security purposes, we may request further information to verify your identity.
Please visit My Burberry select 'Sign in' and 'Forgotten password?' We will email you a new password. For security purposes, we may request further information to verify your identity.
We will send an order acknowledgement email within 24 hours. Please Contact Us with your order details if you do not receive this email. Please note this is not an acceptance of your order. Your order is not accepted by us until you have received an email from us confirming that the order has been shipped.
For queries about out of stock items, please Contact Us.
All orders can be cancelled except Burberry Bespoke and personalised items. Please contact us within 14 days from the delivery date and follow the instructions in Returns & Cancellations.
BURBERRY BESPOKE
Due to the personalised nature of Burberry Bespoke, returns, changes or cancellations are not accepted once an order has been placed. This does not affect your statutory rights.
Our site features state-of-the-art security systems to encrypt your payment details, making it virtually impossible for them to be read over the Internet. For full details see our Privacy Statement.
Please refer to the size guides on that product for more information on Burberry sizes.
When customising your Burberry Bespoke trench coat, each selection you make will affect the options available to you at the next stage. At each successive stage, options available are those that best complement the options selected at the previous stage to create a trench coat with compatible styles, silhouettes and materials.
For any further queries, please contact our dedicated Burberry Bespoke team who will be happy to assist.
Purchases and shipping costs are charged in the nominated currency of the shipping destination. Please see below:
| Country | Payment Currency |
| Australia | AUD |
| Canada | CAD |
| China | CNY |
| Denmark | DKK |
| EU Zones 1-3 | EUR |
| Hong Kong | HKD |
| Hungary | EUR |
| Japan | JPY |
| Kuwait | USD |
| Macau | MOP |
| Malaysia | MYR |
| Poland | PLN |
| Qatar | QAR |
| Singapore | SGD |
| South Korea | KRW |
| Sweden | SEK |
| Switzerland | CHF |
| Taiwan | TWD |
| Turkey | TRY |
| UAE | AED |
| UK | GBP |
| USA | USD |
Cards or other methods of payment are not charged until the order is accepted and shipped. However, your card or other method of payment may reflect deduction of funds immediately upon order. Burberry Bespoke items are charged at the time you submit your order.
When ordering online there will be an option to save your card details meaning you can check out faster next time you place an order. Our site features state-of-the-art security systems to encrypt your payment details.
If you wish to change these details, please visit My Burberry and click on Account Details.
Please see our Privacy Statement.
If you receive notification that your credit or debit card or other payment method has been declined, please contact your issuing bank or payment provider. Before doing so, please ensure that:
If you have saved your card details or payment information we also recommend that you:
If you would like further assistance, please Contact Us to:
No, purchases made online cannot be recovered through the VAT Retail Export Scheme.
Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
The following shipping information does not apply to Burberry Bespoke items. For further information please see the Burberry Bespoke Shipping section.
Please select your preferred shipping destination for shipping options, delivery times, shipping costs and all other information. Please note different Terms & Conditions may apply for different shipping destinations.
SHIPPING DESTINATIONS
Please Note: We do not deliver to freight forwarding addresses or P.O Boxes.
Please view the full Burberry Distribution Limited Terms and Conditions, which apply to the shipment of your order.
For Burberry Bespoke, please see Burberry Bespoke Shipping.
We currently deliver to 43 countries:
Australia, Austria, Belgium, Bulgaria, Canada, China, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Kuwait, Latvia, Lithuania, Luxembourg, Macau, Malaysia, Malta, Netherlands, Poland, Portugal, Qatar, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Turkey, United Arab Emirates, United Kingdom (excluding Channel Islands) and United States of America (Including US Military Bases). Please see 'When will I receive my order' for costs and delivery times.
Please view the full Burberry Distribution Limited Terms and Conditions, which apply to the shipment of your order.
Collect-in-Store is a free service available in selected stores in the UK, USA, France, Spain, Italy and Germany only. The stores are listed at checkout where you can select your preferred store for collection.
Please note collection times from the store will be:
For any further queries, please Contact Us.
No, Collect-in-Store is available in selected stores only. The stores where this service is available are at checkout and you can select your preferred store for collection.
Select your shipping destination at checkout. Purchases will be charged in the nominated currency of the country selected for shipping. More information on purchasing can be found in Payment. Please note different Terms & Conditions may apply for different shipping destinations.
Please view the full Burberry Distribution Limited Terms and Conditions, which apply to the shipment of your order.
Please view the full Burberry Distribution Limited Terms and Conditions, which apply to the shipment of your order.
For any further queries, please Contact Us or for Burberry Bespoke please contact our dedicated Burberry Bespoke team who will be happy to assist.
Yes, orders can be sent as a gift.
QATAR
The recipient will be responsible for the payment of any relevant import taxes and duties. You will be notified of this at checkout. These import taxes and duties are non-refundable through Burberry. However, you may be able to recover these by contacting your local customs office directly. Burberry has no control over these charges. Please contact your local customs office for further information before placing your order.
Please view the full Burberry Distribution Limited Terms and Conditions, which apply to the shipment of your order.
For any further queries, please Contact Us.
BURBERRY BESPOKE
For Burberry Bespoke items, orders are delivered in our exclusive Burberry Bespoke packaging, embossed with the Burberry logo and tied with a satin ribbon. Selected items may require alternative packaging for added protection and will be delivered in a unique hanging case.
Unfortunately we can only ship your online order to one location. To ship to multiple addresses, a separate order would need to be placed for each address.
Please view the full Burberry Distribution Limited Terms and Conditions, which apply to the shipment of your order.
You will not be required to pay any import taxes or duties unless your chosen shipping destination is Qatar. If so, please see below for more information.
QATAR
Please view the full Burberry Distribution Limited Terms and Conditions, which apply to the shipment of your order.
For any further queries, please Contact Us.
For a full list, please view Shipping Restrictions or for any further queries, please Contact Us.
Please view the full Burberry Distribution Limited Terms and Conditions, which apply to the shipment of your order.
Free returns are available worldwide for all items within 30 days of shipping provided the return conditions specified below are met. Please note that fragrance, Burberry Bespoke and personalised items cannot be returned. Instructions are provided in Returning your Purchase.
Please Note: This does not affect your statutory rights or your ability to cancel your fragrance order in accordance with the terms in Cancelling your Order.
RETURN CONDITIONS
On receipt of return, we shall process the refund as soon as possible. We estimate refunds will be made by the provider of your payment method within 7-10 working days. Working days are Monday to Friday excluding UK public holidays.
For further information please select Returns & Cancellations.
Free returns are available worldwide for all items within 30 days of shipping provided the Return Conditions are met. Please note that fragrance, Burberry Bespoke and personalised items cannot be returned. Instructions are provided in Returning your Purchase.
For Burberry.com orders you can use our collection service at no additional cost to ensure returned items are protected and recorded during delivery. To schedule this service, please Contact Us. However, you may also return the goods to us by any secure means to:
Burberry Returns
Blyth Riverside Business Park
Coniston Road
Blyth
Northumberland
NE24 4RF
United Kingdom
Important: We do not accept liability for goods returned using any method other than our collection service.
For any further queries, please Contact Us.
Please visit our Contact Us page for full contact details.
For further advice on how to care for your Burberry item, please Contact Us.
Our handbags, small leather goods (including belts), shoes, jewellery, timepieces and sunglasses can be presented at any Burberry store for an assessment of repair. Please note we do not offer a repair service for Burberry apparel. Please Contact Us for further advice.
If you cannot find what you are looking for on Burberry.com, please Contact Us.
You may unsubscribe using the link at the bottom of any Burberry email. Alternatively, if you have a registered account with Burberry, you can visit My Burberry, sign in, select 'Account Details' tab, 'Email Settings' and then select 'Unsubscribe' or Contact Us.
For any further queries, please Contact Us or for Burberry Bespoke please contact our dedicated Burberry Bespoke Team who will be happy to assist.
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